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CONSULTING
TIMES
Consultations with the doctors
are by appointment.
| Monday - Friday |
8.00am
- 13.00 |
15.00 - 20.00 |
| We are open on Saturday between 09.00 - 13.00 for pre-booked appointments only. |
Extended Hours
Extended hours will be provided at the practice; for further information please ask at reception or see notices displayed in the surgery.
WHAT
TO DO WHEN THE SURGERY IS CLOSED
If you need urgent medical advice a doctor is always available. When
the surgery is closed you will be connected to our out of hours
service provider. They will either give you medical advice by telephone,
arrange for you to attend our "out of hours" health centre or visit
you at home, as appropriate. This service is only for genuinely urgent
problems which cannot wait.
Appointments and routine enquiries cannot
be made when the surgery is closed.
NHS Direct can be contacted
on 0845 4647 for health advice. This nurse-led service is available
24 hours a day.
The NHS Walk-in Centre based at St George's Hospital,
Tooting is open between 7.00am and 10.00pm on Monday to Friday and 8.00am
to 10.00pm on Saturday and Sunday. Telephone 020 8700 0505. They can
deal with minor illness/injuries, eg:
- Coughs, colds and flu-like symptoms
- Information on staying healthy/local services
- Minor cuts and wounds - care, dressings
- Skin complaints - rashes, sunburn, head lice
- Muscle and joint injuries - strains and sprains
- Stomach ache, indigestion, constipation, vomiting and diarrhoea
- Women's health problems, eg thrush, cystitis
- Hayfever, bites and stings
- Emergency contraception
- Assistance with registration with a GP
DISABLED
ACCESS
Ground floor consulting and examination facilities are available for all patients.
Our WC is wheelchair accessible.
CARERS
If you care for a relative or have someone to care for you, please let the receptionist know. There are organisations that can offer help and assistance to carers. Our carer co-ordinator can provide you with details.
CHOOSE AND BOOK
In order to offer more choice and flexibility the practice can refer patients via the Choose and Book system.
Following the decision by your doctor to refer you on for further assessment, investigation or treatment, you can choose where you wish to be seen from a number of hospitals or clinics. A list of options will be printed out and information given to you as to how to make your appointment. This will include a unique booking reference number and a password. Please have these to hand when making your appointment.
This information will be ready for you to collect from reception within five days; please make your appointment as soon as you can.
The progress of your referral will be monitored so that your doctor will be able to see the date of your appointment. If you do not contact the booking line to make your appointment within 14 days they will contact you to remind you. If you do not make an appointment after two reminders you will need to be re-referred by your doctor.
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